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ROCK INVESTMENT BANK CUSTOMER SATISFACTION FEEDBACK FORM

Your feedback helps us assess performance and improve our services in line with ISO 9001:2015. Please rate your experience based on your most recent engagement.

1. Service Quality & Requirements Fulfillment

To what extent did our services meet your expectations and agreed requirements?

2. Timeliness & Efficiency of Delivery

How satisfied were you with the timeliness and efficiency of our service delivery (e.g., execution timelines, responsiveness)?

3. Communication & Professionalism

How would you rate the clarity, professionalism, and responsiveness of our team throughout the engagement?

4. Value Delivered Against Objectives

How satisfied are you with the value delivered relative to your objectives (e.g., advisory quality, transaction outcomes)?

5. Opportunities for Improvement (Open-Ended)

Please provide any suggestions for improvement or highlight any challenges or risks experienced during the engagement.

Shaping African Capital Markets

OFFICE LOCATION

The Oval,3rd & 4th floor,Wing B,

Ring road,Westlands,Nairobi

P.O Box 23716 - 00100 GPO,Nairobi

OFFICE LINE:

+254 119 844661
+254 114 958697

EMAIL:

info@rib.co.ke

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